Frequently Asked Questions
SHIPPING & PROCESSING TIMES
Why hasn't my order shipped?
Why hasn't my order shipped?
Our standard processing time is 3 to 5 business days. However, during peak times such as the Super Bowl or other busy periods, we kindly ask you to allow 10 to 14 business days for order processing before shipping from our warehouse. Once your order is processed, the shipping method will be applied based on the size of your order. A tracking number will be sent to your email once the shipment is on its way.
Note: Free shipping is available for orders over $50 within the continental US.
how long will it take to get my order?
how long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
do you ship internationally?
do you ship internationally?
Currently, we only ship retail products to the US and Canada. For international shipping, we recommend using a US or Canadian address through a friend or family member, as our checkout system accepts US and Canada shipping addresses only. Please note: Canadian customers are responsible for duties and taxes upon delivery.
For international orders, we have affiliated sellers who can ship our products through their storefronts.
Do you offer expediated shipping?
Do you offer expediated shipping?
We offer several shipping options to suit your needs:
- Economy Shipping: Free for orders over $50. Delivery may take 5-10 business days.
- Ground Shipping: Once shipped, delivery takes 5-7 business days.
- UPS 2nd Day Air: Guaranteed Delivery within two business days calculated from when the order leaves our warehouse.
- UPS Next Day Air: Guaranteed (by UPS) next-day delivery by 10:30 AM or noon calculated from when the order leaves our warehouse, depending on the destination.
Please note that processing times are separate from shipping times. Orders typically process within 3-9 business days, but during peak seasons, processing may take up to 10-14 business days. Once your order has shipped, you'll receive a tracking number via email.
order communication
where is my conformation email?
where is my conformation email?
Sometimes, email systems can reject automated delivery. If you haven't received your confirmation email, you can reach out to us by:
- Filling out a contact form
- Emailing us at info@highlandmint.com
- Calling us at (321)-773-2727
We’ll make sure to get back to you promptly!
Can I change or cancel my order after it has been placed?
Can I change or cancel my order after it has been placed?
Once an order is placed, we begin processing it as quickly as possible. If you need to make changes or cancel your order, please contact us immediately at info@highlandmint.com or call (321)-773-2727. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.
how do i track my order?
how do i track my order?
Once your order has shipped, you will receive a tracking number via email. If you haven’t received it, please check your spam folder or contact us at info@highlandmint.com. You can also reach us at (321)-773-2727 for assistance.
what should i do if my order is damaged or defective?
what should i do if my order is damaged or defective?
We take great care in packing our items, but if your order arrives damaged or defective, please reach out to us within 7 days of delivery. Send us an email at info@highlandmint.com with a photo of the damaged item, and we will resolve the issue as quickly as possible, either through a replacement or a refund.
Authentication
who authenticates the products?
who authenticates the products?
Every product typically comes with a Certificate of Authenticity to guarantee its quality and legitimacy. In some cases, we have on-site authenticators, especially for autographed products. Additionally, we work closely with official league authenticators to ensure the authenticity of certain items.
how much is my product worth now?
how much is my product worth now?
Due to licensing restrictions, we cannot comment on the secondary market value of our products once sold. If you’re interested in comparing pricing for similar products, feel free to give us a call, and we’d be happy to assist you.
customization
can i request a custom item or design?
can i request a custom item or design?
Yes, we do offer custom items! However, each request requires us to assess the requirements before confirming whether we can fulfill it. Please reach out to us with your idea by filling out the Custom Minting Request Form at the bottom of this page, and we’ll review it and let you know what’s possible. You can also contact us atinfo@highlandmint.comor call us at(321)-773-2727for further assistance.
